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Narwal T10 Robot Vacuum and Mop Combo Hard Floor Cleaner Machine with Automatic Mop Cleaning Station Australian Version

3.8 3.8 out of 5 stars 763 ratings

$1,223.56
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Purchase options and add-ons

Brand NARWAL
Model name t10
Surface recommendation Hard Floor
Special feature LiDAR Navigation, Multi-Layer Air Filtration, Auto Mop Washing, No-Go Zone, Auto-Docking
Colour White

About this item

  • 🟣4-in-1 Automatic Sweep, Mop, Wash, and Dry: Say goodbye to the tedious manual work of mop washing and drying. Besides the sweeping work, Narwal mop robot will efficiently wash, rinse and dry your mops automatically. The unique mop system features self-cleaning technology so you never have a dirty mop. Powerful suction and a no-roll brush design to reduce the risk of hair tangling
  • 🟣The Real Deep Cleaner: Few robot mops are deep cleaners considering the streaks left on the floor. Narwal does an excellent job at mopping with its revolutionary high-speed spinning mopping system. Bring out the spotless shine of your floors with this mopping robot. Vinyl, tile, laminate, hardwood floors, marble...Narwal will impress you by eliminating stains and wet spots in an instant
  • 🟣No Need for Manual Washing and Drying: Free your hands and time from washing and drying the mop pads. This self-cleaning mopping robot periodically returns to its base station to clean its microfiber mops on its own. It knows when to wash the mop pads and dries them when cleaning is done. The built-in 5L(1.3 gallons) water tanks mean the mop robot t is able to clean 3000 ft²
  • 🟣The Lowest Noise Ever & Lidar Navigation: The 45dB noise is lower than most robot vacuum mops, no disturb to pets and kids even at night. Thanks to the Lidar Navigation, Narwal features fast learning of the environment and optimizing cleaning routine instead of aimlessly spinning around. With multiple smart sensors, the robot mop avoids obstacles with ease and tackles tough terrain effortlessly
  • 🟣Smart Mapping and No-Go Zones: Freely choose the room or area you want to clean, and set the cleaning sequence as well. This mopping robot also allows you to adjust vacuuming suction levels and mopping moisture levels. Define no-go zones to build virtual barriers for mopping or vacuuming as you wish. No-go zones can be stored for all future auto-scheduled runs
  • 🟣Note: The supported network of Narwal T10 is 2.4G WiFi. However, since most routers support both 2.4G and 5G, in order to ensure the machine's stability, it is recommended to switch to 2.4G WiFi when using the robot by following the instructions of your router setup

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Product Description

t10

A Floor Expert That Does It All

Mopping and sweeping are chores none of us really have time for, but are essential for good housekeeping.

It’s time to modernize the way we clean our floors. Just lay back, relax, and leave the work to Narwal.

The award-winning T10 Robot Mop and Vacuum crosses deep cleaning floors off your daily chore list.

Q: How to connect the robot mop to WiFi/APP?

A: The supported network of Narwal T10 is 2.4G WiFi. However, since most routers support both 2.4G and 5G, in order to ensure the machine's stability, it is recommended to switch to 2.4G WiFi when using the robot by following the instructions of your router setup.

Sweep, Mop, Wash and Dry All in One

Sweep, Mop, Wash and Dry All in One

While other robot mops have a small water reservoir plus a cloth that requires frequent removal for cleaning, Narwal's unique mop system features self-cleaning technology.

That means you will never have a dirty mop. The robot will wash, rinse and dry the mops automatically.

Q: How much space do we need to place the base?

A: The dimension of the base is 15.79*14.09*16.81 inches. To ensure the robot's performance, please place the base station against the wall, maintaining 20 inches(0.5m) on both sides, and 60 inches(1.5m) in front.

30% More Mopping Area

30% More Mopping Area

More Efficient Clean

The unique triangle mop pads boast 30% more surface area and deliver more effective and seamless cleaning.

Superior Scrubbing Power

The 180 RPM high-speed spinning pads apply 10N pressure to the floor, much more powerful than manual power.

Q: Does Narwal T10 switch automatically between Mopping & Vacuuming?

A: In order to maximize the mopping performance and avoid dirt caused by the side brushes, the sweeping and mopping modes need to be switched manually, but the process is easy and super quick.

Weaves throughs Obstacles

Weaves throughs Obstacles

Never Bother Kids and Pets

Perfect Edge Navigation technology allows the robot mop to work around obstacles, and in the most efficient way possible.

No Worry of Falling

Built-in cliff sensors keep the mopping robot from falling off ledges or stairways. It can also cross a threshold measuring 0.6 inches high with ease.

Mops Like A Boss

Powerful Sweeping & Suction

Low Battery Auto-recharge

Mops Like A Boss

Achieve that gleaming, shiny, and sparkly finish on your floors with this floor scrubber.

The cleaning robot is designed not to mop an area that it has already covered, which helps prevent the spread of dirt.

The ultra-fine microfiber mop pads ensure exceptional dirt removal and liquid absorption, yet gentle to the floor.

Powerful Sweeping & Suction

The robot mop and vacuum is fitted with 2 special side brushes that lift and loosen tough debris.

Highly efficient filter of such robot vacuum mop traps small particles, debris, and unseen allergens with ease.

Only makes a rather silent 45dB of noise while mopping (library noise is rated at 40dB) and 65dB while vacuuming.

Low Battery Auto-recharge

The base station is engineered with a built-in pump, washboard, and two 1.3-gallon tanks of water–it even dries the mop to prevent the accumulation of unseen substances.

The built-in pump and washboard function in tandem to scrub microfiber mops clean.

The low battery auto-recharge function means the mop vacuum cleaner will never stop working halfway through mopping.

Clean Any Room and Any Area You Want

Clean Any Room and Any Area You Want

With the mapping function, you can define no-go zones to build virtual barriers for mopping or vacuuming as you wish through the APP. No-go zones can be stored for all future auto-scheduled runs.

Q: What to do if the mop robot doesn't work in the first place or stops working?

A: Please first check the error code and follow the instructions. If it is still not working, please let us know at any time.

Q: What to do if the base works but the robot doesn't turn on or the battery won't charge?

A: Please use a wet cloth and then a dry cloth to wipe the charging electrode of the robot. Then put the robot back in the base station and charge it for at least 5 hours. Then, see if the robot goes back to working normally. If the issue is still not solved, please let us know at any time.

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Customer reviews

3.8 out of 5 stars
3.8 out of 5
763 global ratings

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Don’t waste your money! Poor quality
1 Star
Don’t waste your money! Poor quality
It was good at the beginning, worked 6 days and today robot decided to quit! It just stopped working when it was vacuuming the floor. No matter how many times I restart the robot or reset the robot, it just wouldn’t go back to the station or work at all! It’s dead now. Very disappointed and can’t believe I spent $1700 on this poor robot!! I have applied refund and don’t recommend people to buy this product!! Unless you have so much $$ you want to waste!
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Top reviews from Australia

Reviewed in Australia on 30 December 2022
Verified Purchase
Absolutely loving this robot vacuum. It’s mopping function is fantastic and you can set up zones so it mops around rugs.
One person found this helpful
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Reviewed in Australia on 17 March 2024
Verified Purchase
Base turns on. Robot not turning on. Can't tell if it is charging when placed in base. Will change review if it starts working.
One person found this helpful
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Reviewed in Australia on 18 May 2023
Verified Purchase
Love it
Reviewed in Australia on 7 August 2022
Verified Purchase
User friendly & efficient
One person found this helpful
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Reviewed in Australia on 3 March 2022
Verified Purchase
The manual, display screen and all labels and audio instructions and announcements are in Chinese. I don't speak Chinese. I wouldn't have purchased this if I knew that. However I managed to get it going. I did have difficulty though but I was aware of that from the reviews I had read. The wifi must be 2.4g and the app must be from the qrcode on the device not play store. I did receive awesome support from the helpdesk along the way. I was relieved to discover the app is in English. I had difficulty getting the robot to map my place from the app. I managed to translate the menus on the base, where the robot sits, to select mapping from there. Once I had my house mapped it was easy. I have hardwood floors throughout my house. It sweeped and vacuumed amazingly well. Then changing to mopping was easy. The mopping was awesome, my place is so clean and smells fresh. This device will change my life. Watching Netflix whilst the house gets cleaned. Happy me.
8 people found this helpful
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Reviewed in Australia on 10 March 2022
Verified Purchase
It was good at the beginning, worked 6 days and today robot decided to quit! It just stopped working when it was vacuuming the floor. No matter how many times I restart the robot or reset the robot, it just wouldn’t go back to the station or work at all! It’s dead now. Very disappointed and can’t believe I spent $1700 on this poor robot!! I have applied refund and don’t recommend people to buy this product!! Unless you have so much $$ you want to waste!
Customer image
1.0 out of 5 stars Don’t waste your money! Poor quality
Reviewed in Australia on 10 March 2022
It was good at the beginning, worked 6 days and today robot decided to quit! It just stopped working when it was vacuuming the floor. No matter how many times I restart the robot or reset the robot, it just wouldn’t go back to the station or work at all! It’s dead now. Very disappointed and can’t believe I spent $1700 on this poor robot!! I have applied refund and don’t recommend people to buy this product!! Unless you have so much $$ you want to waste!
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Customer image
Customer image
6 people found this helpful
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Reviewed in Australia on 30 November 2022
Verified Purchase
Awful quality control ! Even several times price as in China, I’m so bad luck
One person found this helpful
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Top reviews from other countries

Jacob
5.0 out of 5 stars Fantastic Vaccum
Reviewed in Canada on 5 February 2023
Verified Purchase
Was hesitant to buy based on price alone, mixed reviews online. It works soo well! I have a black lab and it handles her hair so well. I was worried about it throwing itself down the stairs, I left the magnets in place until I knew I set up the no go zone properly and I have had no difficulties since. It was very easy to set up, it vacuums under beds and end tables with ease. I love this vacuum!
M King
5.0 out of 5 stars Best thing I've ever bought
Reviewed in the United States on 6 July 2021
Verified Purchase
This is one of the best things I've ever bought! It's amazing. It's one of the purchases that has improved my life the most, because it has completely eliminated me having to vacuum and mop by hand. That saves so much time and effort! You can have it vacuum and mop every day if you want to, imagine how much you would pay to have someone do that. I've had it for about 6 months now, and after a pretty annoying setup, it has worked perfectly for me with no issues whatsoever. As another user mentioned, it looks and feels like an Apple product. The packaging when you first get it is very sleek. A female Siri like voice speaks prompts to you and it feels very futuristic and high-tech. I LOVE the way the vacuum brushes are designed, they’re ingenious, they’re so easy to get hair off of, they are soft silicone and have a horizontal round design, which allows the hair to just slip right off when you remove it. No more annoying roll wrapped in hair that you have to cut. The mop feature works amazing, for my floor it gets it completely clean. When mopping it goes back periodically to clean the mop and then continues mopping, and when it's done it self cleans and self dries the mop!

One thing I would say is that for the vacuum, the design is really more for sweeping hard floors, not vacuuming carpet. The draw of this device is almost more about the mop than the vacuum, but the vacuum also works amazing-- for hard surfaces. If you want a heavy duty vacuum that's going to self-empty and deep clean carpets, you will probably need a separate robot vac for that. I think the Narwal is ideal for those who have all hard surface floors or another plan for vacuuming the carpets. Also obviously if you have stairs or a multi-story house, you would have to move it from floor to floor which sounds annoying, I live in an apartment with no stairs and all hard floor surfaces, and I think it's perfect for that.

The app needs to be improved. It feels very beta-version. Setup and getting the device connected to the wifi was very annoying. However, once I got it connected, I haven’t had any issues whatsoever with it disconnecting or error messages or anything like that in the six months I've had it. Trying to set no-go zones and room divisions is annoying. I am very glad they have now finally added the ability to set a recurring schedule for cleanings. Luckily the app can be improved through a software update, so I hope they work on that.

I will say that I haven't used the recurring cleaning setting as much as I thought I would, because you do need to make sure all cords and small items are removed from the floor first, so I do have to do a quick once over of moving things out of the way before I run this. So you can't totally forget about it and just let it run, but pretty close! You just have to empty the vacuum, fill and empty the mop water, and clear the floor. A pretty big improvement over doing it all by hand!

Also, and this is just an idea I had that would make the Narwal even better, it would be amazing if the front of the Narwal had a silicone cover, because it does bump into things, so that would protect both it and the things it bumps into from marks, as well as cut back on the sound of it bumping into things, which is not bad at all but could be even better. It does have a good design where the front of it is slightly retractable, so that provides some absorption of the bumps, but the front of the Narwal being made of silicone would make it even better.

Overall the Narwal is amazing and such high quality and you should definitely take the chance on it!
Customer image
M King
5.0 out of 5 stars Best thing I've ever bought
Reviewed in the United States on 6 July 2021
This is one of the best things I've ever bought! It's amazing. It's one of the purchases that has improved my life the most, because it has completely eliminated me having to vacuum and mop by hand. That saves so much time and effort! You can have it vacuum and mop every day if you want to, imagine how much you would pay to have someone do that. I've had it for about 6 months now, and after a pretty annoying setup, it has worked perfectly for me with no issues whatsoever. As another user mentioned, it looks and feels like an Apple product. The packaging when you first get it is very sleek. A female Siri like voice speaks prompts to you and it feels very futuristic and high-tech. I LOVE the way the vacuum brushes are designed, they’re ingenious, they’re so easy to get hair off of, they are soft silicone and have a horizontal round design, which allows the hair to just slip right off when you remove it. No more annoying roll wrapped in hair that you have to cut. The mop feature works amazing, for my floor it gets it completely clean. When mopping it goes back periodically to clean the mop and then continues mopping, and when it's done it self cleans and self dries the mop!

One thing I would say is that for the vacuum, the design is really more for sweeping hard floors, not vacuuming carpet. The draw of this device is almost more about the mop than the vacuum, but the vacuum also works amazing-- for hard surfaces. If you want a heavy duty vacuum that's going to self-empty and deep clean carpets, you will probably need a separate robot vac for that. I think the Narwal is ideal for those who have all hard surface floors or another plan for vacuuming the carpets. Also obviously if you have stairs or a multi-story house, you would have to move it from floor to floor which sounds annoying, I live in an apartment with no stairs and all hard floor surfaces, and I think it's perfect for that.

The app needs to be improved. It feels very beta-version. Setup and getting the device connected to the wifi was very annoying. However, once I got it connected, I haven’t had any issues whatsoever with it disconnecting or error messages or anything like that in the six months I've had it. Trying to set no-go zones and room divisions is annoying. I am very glad they have now finally added the ability to set a recurring schedule for cleanings. Luckily the app can be improved through a software update, so I hope they work on that.

I will say that I haven't used the recurring cleaning setting as much as I thought I would, because you do need to make sure all cords and small items are removed from the floor first, so I do have to do a quick once over of moving things out of the way before I run this. So you can't totally forget about it and just let it run, but pretty close! You just have to empty the vacuum, fill and empty the mop water, and clear the floor. A pretty big improvement over doing it all by hand!

Also, and this is just an idea I had that would make the Narwal even better, it would be amazing if the front of the Narwal had a silicone cover, because it does bump into things, so that would protect both it and the things it bumps into from marks, as well as cut back on the sound of it bumping into things, which is not bad at all but could be even better. It does have a good design where the front of it is slightly retractable, so that provides some absorption of the bumps, but the front of the Narwal being made of silicone would make it even better.

Overall the Narwal is amazing and such high quality and you should definitely take the chance on it!
Images in this review
Customer image Customer image Customer image
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22 people found this helpful
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Sue
1.0 out of 5 stars Cannot connect to WIFI and you have to pay the postage yourself if you want to return!
Reviewed in Canada on 1 December 2022
Verified Purchase
My worst shopping experience from Amazon. I would give zero if I can.

I bought a T10 at the price of $999. The robot still cannot be connected to WIFI after I tried a million times. Always connection failed. I tried as the introduction book suggested and looked up online and it still didn't work. The connection issue not just happened to me, but lot of people complain about this.

And then I accidentally found best buy started selling exactly the same thing for $899. I talked to amazon that I want to return it because it doesn't work and also best buy has a better price. Amazon said they cannot do price match and I have to pay for the postage myself even though it's the robot's problem.

So basically I wasted a whole afternoon and $80 postage, and get nothing. Meanwhile, my friend bought one from best buy for $899, it worked, and best buy even send 2 packs of cleaning sheet for free!

Don't recommend buying this from Amazon. Most terrible experience ever.
2 people found this helpful
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J
1.0 out of 5 stars App downfall and Narwal does not stand behind their product
Reviewed in the United States on 13 November 2022
Verified Purchase
Updated on May 9, 2023.
Run away, do not buy a Narwal product. I purchased a t10 one year ago in March, it started giving me problems and customer service just skated the issue. I change the dust bin every time it vacuums. Now it shuts down giving me a motor error. $1200 down the tube. Buy Shark they work great. Shark is very dependable and clean very well. Shark also empties it own dust bin, no dust bags either.
Shark has a great app, not Narwal. I have had nothing but problems, at first the app and now I am getting a motor error.

Buy Shark.

Do not buy the Narwal products because they do not stand behind them, Sharks are very dependable, clean well and you can buy 5 Shark vacuums for one Narwal. I hope Shark does not see this and raise their prices.

That’s right zero stars, too expensive and does not last.

Do not buy these, the frustration is not worth it.

$1200 waisted.

Do not buy, it’s not worth it.

Run away fast.

Updated May 14, 2023,
If you do not take my word for it, look at all of the other poor reviews. Narwal customer service is nice but not helpful at all.
I started having problems with the robot within having it for about two months. I thought it was just me, I did not read the reviews. Now, after reading many reviews, the problems are very common. At six months or so, the robot disconnected from our Wi-Fi and stopped working. Then would stop during a session and would not reconnect. I have to include to connect to Wi-Fi is very difficult. Now, sometimes the robot works great, then shuts down showing a motor error, then dust bin full, or it just disconnects from Wi-Fi. Again, I thought it was just me, until I read the reviews.
Take our word for it run away for your own good, my shark robot is amazing. I have no personal interest in Shark, just speaking the truth.
Sorry Narwal but the truth hurts.

Updated July 2, 2023, I finally got Narwal to fix the robot. I sent it in and they fixed it for free. When they sent it back they did not have the vacuum module, it took about a week and half to get Narwal to send back the vacuum module.
My intention was to delete my bad review once I got my robot backed. However, to get the robot and base station to connect to my Wi-Fi then to program vacuum times, I reconsidered removing my post. Just to connect using the app is extremely frustrating because it is far from user friendly.
Yep buy Shark, if this robot worked all of the time I would buy another one but to deal with their customer service and the app, no way.
7 people found this helpful
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SERGE
4.0 out of 5 stars More or less not a bad vaccuming and mopping robot.
Reviewed in Canada on 17 January 2022
Verified Purchase
Gave it 1 star originally, but changed to 4 stars after several months of use.

Overall the robot does the job and has no significant issues. Swipes well and mops extremely well. You will need to manually change the swiping and mopping adapters. Robot has dust collecting bin inside itself that has to be cleaned manually. Robot doesn't have a built-in water tank. It uses the external one located in base self-cleaning station, where it comes to to wash the mopping pads. Dirty water goes into used water tank and the robot uses a fresh water tank to self-clean. After about 2 complete property mopping cycles you have to drain dirty water from tank 1 and fill fresh water to tank 2.

All advanced features require to use the App that is glitchy and cannot connect to WiFi (2.4 Ghz). So you may end up with automatic mopping activated by the button on the robot itself without advanced features.
24 people found this helpful
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